Submit a request

Please try to be as specific as possible when describing your problem. A member of our support staff will respond as soon as possible. If you are asking multiple questions in one ticket, please number them 1, 2, 3 etc, as this will make it easier for both parties.

Critical - Machine is down. Major - The machine is not isn't functioning properly. Moderate - There is a slight issue with the machine but it is still working. Limited - You have a question or request.

Name of the organization, facility, or company you are with

Is this machine within 1 year of installation, or covered under our Priority Support Package?

Order ID

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